We make agents land on a real foundation.
Agentforce gives enterprises governed AI agents inside Salesforce. The hard part is not turning one on — it is the CX strategy, the data, and the orchestration that decide whether it pays back. That is the work we do.
What Agentforce is — and why it stalls.
In plain terms
Agentforce lets enterprises deploy AI agents that take action across Sales, Service, Marketing and Commerce — grounded in your Salesforce data and governed by your rules. Done right, an agent resolves cases, qualifies pipeline, and runs journeys end-to-end.
The honest failure mode
An agent on top of fragmented data and an unmapped CX journey produces confident, wrong answers — and erodes trust faster than a slow human team. Agents do not fix a broken foundation; they amplify it. So we build the foundation first.
Governed enterprise CX in the Gulf.
Agentforce works best where CX volume is high, data governance is non-negotiable, and a human must remain in the loop when the stakes warrant judgement. That describes most enterprise programmes in the GCC.
High-volume citizen interactions — permit requests, service queries, case routing — demand consistent, auditable agent behaviour. Agentforce governance controls and human-approval guardrails align with public-sector accountability requirements across the GCC.
Banks, insurance providers, and wealth managers need agents that read account and policy data, handle client requests, and escalate decisions that require human sign-off. Emerge builds the permission boundaries and escalation rules that make that safe in regulated environments.
Omnichannel retail in the Gulf runs across WhatsApp, in-store, and app touchpoints simultaneously. Agents grounded in order, inventory, and loyalty data can resolve service requests and personalise journeys at a scale no human team can match — without losing the brand voice.
The CX lifecycle agents live inside.
We run a complete customer-experience lifecycle. Agentforce is deployed across it, not bolted on at the edge.
Experience Strategy
Define the CX outcomes and the agent use cases that move them.
Experience Design
Design the journeys and conversations the agent will own.
Experience Platform
Stand up Salesforce + Data Cloud so the agent has trusted data.
Commerce Platform
Connect commerce so agents act on transactions, not just answers.
Experience Insights
Measure what the agent does — tied back to the ROAI baseline.
Run & Optimize
Operate the agent in production and improve it continuously.
Across the whole journey.
An agent is not a help-desk widget. We deploy Agentforce across every stage of the customer journey.
Prepare your agents to transact.
Cloudflare launched the Monetization Gateway on 1 July 2026 — a way to charge AI agents in stablecoins for any resource behind Cloudflare, over the open x402 protocol Cloudflare and Coinbase co-founded. Your enterprise agents will soon carry wallets and buy the inputs they need without a person in the loop.
We build the payment layer on Cloudflare — no wallet infrastructure your team has to run, no on-chain code your compliance function has to reason about, and no dependency on any single agent vendor. It sits in front of the APIs, datasets, MCP tools, and pages you already operate.
This is now live, not proposed: our catalogue is listed on the XRPL AI Hub — a venue operated by a Mastercard Agent Pay launch partner — with 56 pay-per-call resources — every one of them quoting settlement in both XRP and RLUSD — and agent purchases have settled on the XRP Ledger mainnet in both assets, RLUSD at exact dollar parity with our usage-billing rate card. Read the launch note with the settlement receipts. Newest addition: full-site llms.txt generation — an accurate, machine-readable site index — purchasable per call at $1.00 in RLUSD.
Gate what agents pay for
Wrap the routes that cost you real money — LLM-backed lookups, licensed data, resolved-escalation payloads — behind a stablecoin price tag agents can read.
Keep your ledger clean
Inflows are regulated stablecoins settling in seconds; no volatile assets on your balance sheet. Sweep to fiat on your own cadence.
Governance from day one
Payment policies managed as code through the Cloudflare API and Terraform — a paid endpoint is just another line of infrastructure config your platform team reviews.
Runs on Cloudflare Workers. Live on XRP Ledger mainnet — settlement in XRP or RLUSD over the open x402 protocol — with an EVM demo on Base Sepolia testnet.
Certified people, not borrowed logos.
The Salesforce delivery bench of FPT CX Services — a Salesforce FDE Network Partner, with the first ASEAN Data & AI CoE behind it.
Practice-wide backing across all CX platform partners: 1,000+ engineers · 1,500+ certifications. Salesforce tier: FDE Network Partner.
See where an agent would earn its keep.
A strategy call maps your CX foundation and the first agent use case worth piloting — with a baseline for measuring ROAI.